Shipping policy

The Garden Love values and appreciates our customers. With this being said, customer service is one of our top core values and priorities. We insist that you are 100% satisfied with your purchase, experience and time. 
Please contact thegardenluv@gmail.com if you have any questions about any of our products and/or if there is anything we can do to help serve you better. 


We accept orders 7 days a week! Business hours are Tuesday - Saturday and any orders placed on Sunday and Monday may be processed on Tuesday. 

 

ORDER PROCESSING/SHIPPING RATES

  • Orders are usually processed within 3-5 business days from the time it is placed and received.
  • Orders are sent via USPS Priority Mail from Raleigh, NC. USPS Priority transit times vary per state but generally deliver within 2-3 business days. 
  • Please note: USPS Priority transit times are not a reflection of our product time. You may experience extended processing times up to 7-10 business days due to holidays etc. 
  • USPS priority shipping rates are based on the number of items you order, weight, and package size. 
  • With a minimum purchase of $80 or more with TGL, shipping is of no cost to you within the United States and your order will be shipped Bia USPS Priority Mail. 

WRONG ADDRESS

  • If you have provided the wrong shipping address, it is possible that you can submit a request to intercept a package vie USPS.
  • Please email us immediately once you discover that you have entered the wrong address. We may be able to edit your shipping address before your package is ready to ship. Please note that it can be difficult to intercept a package that is already in transit. 
  • You are responsible for the shipping costs associated with re-sending the package if it is marked by USPS as not delivered/return to sender. 

DAMAGED ITEMS

  • We package your purchases extremely carefully with multiple layers of protection. Sometimes however, the transit can be rough at times. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages.
  • While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at thegardenluv@gmail.com wishing 3 business days of receiving your order with a photo, your order number, and we'll take care of you.

LOST OR STOLEN PACKAGES

  • It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. While we are not liable for incorrectly entered shipping information or packages stolen or missing from unreliable or unsafe shipping address, if you realize that a shipping address was incorrectly entered before we ship your package, we will gladly make the change in our system for you.
  • After placing your order, you will receive multiple messages throughout the fulfillment process to make sure you're aware your package is on the way. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.
  • Please Note: At this time, we are unable to replace missing or stolen packages. Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.

REFUNDS

  • We know that buying candles virtually can be tricky. This is why we have created our Choosin Sets of tea light candles to sample in your own space before committing to our other full size candle options. That said, we will accept returns in any items that are in their original and unused condition along with all packaging.
  • Please email thegardenluv@gmail.com within 3 days of receiving your order. For a full refund, we require that your item is returned within 5 days of receiving a response from our team.  
  • If you decide to return an item, you are responsible for the original shipping charges to you and the cost of returning the package.
  • Upon acceptance of the merchandise for return, we will process your refund within 10-14 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. 
  • Items that appear used upon inspection are not eligible for refunds. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, a refund will not be granted.

CONTACT US

The Garden Love values and appreciates our customers. With this being said, customer service is one of our top core values and priorities. We insist that you are 100% satisfied with your purchase, experience and time. Please contact thegardenluv@gmail.com if you have any questions about any of our products and/or if there is anything we can do to help serve you better. 

Thank you for reading and reviewing beautiful people! Please don't hesitate to email with any concerns, testimonials, reviews, and feedback! <3